Customer Service Associate (Sales and Pharma)

📋 Description

• Work with clients and the technical laboratory to scope work for proposals, prepare and submit
• Act as a liaison between clients and the Microbiology and Chemistry department to ensure service is
• Use general knowledge of chemistry, microbiology and analytical techniques to develop & present
• Prepare proposals in a way that matches client enquires, ensure that the quote review and approval
• Manage client information, RFPs and quotations in respective applications (SalesForce, PandaDoc)
• Upon receipt of signed quote or contract ensure operations are notified of incoming samples.

🎯 Requirements

• Bachelor's degree in a scientific field such as Chemistry, Microbiology, or another related
• Education and/or experience in Business management or Finance is an advantage.
• Minimum 1 year experience in customer service position is required.
• Minimum 2 years experience in Pharma laboratory testing and cGMP experience is required.
• Ability to read and interpret technical documents, study protocols, and RFPs in the domain of
• Strong computer skills, proficiency in Microsoft Office applications, including Outlook, Word, and