Customer Service: B2C or B2B support or Technical & Sales Support

📋 Description

• Support via chat, email and telephone.
• Answer customer queries; ensure satisfaction with a positive experience.
• Handle incoming calls and emails; manage claims/requests.
• Assist with joining, changing and canceling contracts; resolve tech issues.
• Support fashion couture brand orders; track orders and manage complaints; upsell/cross-sell.
• Role: English-speaking CSR or Tech & Sales Support in Portugal.

🎯 Requirements

• Fluent English (C1 level or native)
• Customer support experience
• Good computer skills
• Rotating shifts 7am–10pm; 2 days off weekly
• Excellent communication skills
• Good listening and empathy

🎁 Benefits

• 12-month contract from day one
• Initial and continued training
• Base salary approx. 908€ gross plus holidays and meal allowance
• Private health insurance after 6 months
• Multicultural environment to develop language skills
• Partnerships with gyms, restaurants, beauty centers, pharmacies