Customer Service Coach

📋 Description

• Develop and maintain positive client relations as required to ensure superior client satisfaction
• Receive and handle customer calls and email requests for services
• Manage real-time inquires while keeping track of and responding to commitments
• Manage the scheduling and completion of all services assigned by customers; many of the services
• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form

🎯 Requirements

• High school diploma required, Undergraduate degree / internship preferred
• Previous experience 2-4 years in customer service call center environment essential
• Proficient in Microsoft Suite

🎁 Benefits

• Competitive compensation
• Health, Dental, Vision, Life, Disability options
• 401K retirement savings plan
• Paid vacation, federal and floating holidays
• Maternity/Paternity Pay
• Career advancement opportunities