Customer Service & Confirmation Specialist

📋 Description

• Conduct outbound confirmation calls and follow-up emails with vendors to verify job completions
• Obtain and upload before-and-after photos for junk removal jobs via Odoo (email ticketing system)
• Update job details, completion statuses, and supporting documentation in Docket (and eventually in
• Monitor and manage assigned tickets tagged as 'confirmation required', ensuring timely follow-up
• Communicate clearly and professionally with vendors and customers to gather missing information or
• Support miscellaneous vendor-related tasks such as onboarding vendors to new systems, collecting

🎯 Requirements

• Excellent verbal and written English communication skills with a neutral, clear and professional
• Strong attention to detail and data accuracy
• Ability to multitask and manage daily call and email volumes efficiently
• Experience in customer service, vendor coordination, or administrative support
• Comfortable working in a fast-paced, operations-driven environment
• Reliable internet connection and computer with quality microphone and noise-canceling headset

🎁 Benefits

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Leave (SIL)
• Paid Philippines Holidays