Customer Service Consultant - Group Protection

📋 Description

• Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a
• The tasks are varied, meaning you’ll be talking to colleagues, brokers and customers regularly.
• Dealing with all correspondence from our internal and external customers, with attention to detail
• Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to
• Collaborating with other team members to ensure that enquiries and issues are resolved quickly and
• Managing and organising your own work queue to ensure that service levels are met and brokers or

🎯 Requirements

• People who love helping people!
• Strong communication and administration skills and passion to support customers, whatever their
• Confidence in using a desktop or laptop and experienced in using MS Office
• Confidence in using Excel is preferred

🎁 Benefits

• The opportunity to participate in our annual, performance-related bonus plan and valuable share
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the
• Competitive family leave