Customer Service Consultant (Korean Speaker) - For Hotel Industry

📋 Description

• Respond promptly to guest inquiries and requests in Korean and English via phone, email, and
• Provide personalized assistance to Korean-speaking guests, including room reservations, dining
• Address and resolve guest complaints and concerns with empathy and professionalism, working toward
• Maintain detailed records of guest interactions and feedback using hotel management systems and CRM
• Coordinate with hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest
• Assist with check-in and check-out procedures, ensuring a smooth and welcoming experience for all

🎯 Requirements

• Fluent in Korean (written and verbal) with strong English communication skills
• Proven experience in customer service, preferably within the hotel, hospitality, or tourism industry
• Excellent interpersonal and active listening skills with a genuine commitment to customer
• Strong problem-solving abilities and patience when handling challenging situations
• Proficiency with hotel management systems, CRM software, and standard office applications
• Ability to multitask and manage multiple guest requests simultaneously in a fast-paced environment