Customer Service Coordinator

📋 Description

• Handle high-volume inbound calls and deliver top-quality customer service.
• Process a high volume of inbound email requests.
• Monitor service agreements, alarm protocols, and reporting.
• Provide expert troubleshooting and customer education materials.
• Triage service needs and create work orders for Technicians.
• Manage service ETA requests.
• Prepare and present reporting and system utilization for accounts when requested.

🎯 Requirements

• At least 2 years related experience; tech support is a plus.
• Strong time management and organizational skills in fast-paced settings.
• Active listening, rapport-building, and professional relationships.
• Clear written and verbal communication.
• Ability to handle a high volume of calls and emails.
• Analytical and problem-solving skills.
• Team oriented.

🎁 Benefits

• Health benefits (Medical, Dental & Vision)
• Tuition reimbursement
• Short & long-term disability
• Life insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan
• Career advancement
• Bonus opportunities
• Generous PTO