Customer Service Coordinator

📋 Description

• Proactively build account relationships through empathetic communication and early issue resolution.
• Manage high-volume calls and emails, create technician work orders, and set clear resolution
• Maintain accurate CRM (Customer Relationship Management system) records of customer interactions
• Provide expert troubleshooting for system, connectivity, and equipment issues, guiding customers
• Prepare account reports and special projects, analyze utilization trends, and identify

🎯 Requirements

• At least two years customer-facing related experience – tech support/troubleshooting experience is
• Strong time management and organizational skills with the ability to thrive in a fast-paced
• Great active listening skills and the ability to build rapport, secure trust, and maintain a
• Ability to communicate clearly, both written and verbal.
• Ability to answer a high volume of calls and emails daily.
• Outstanding analytical and problem-solving skills.

🎁 Benefits

• Health Benefits (Medical, Dental & Vision)
• Tuition Reimbursement Program
• Short & Long-term disability
• Life Insurance
• Flexible Spending Account (Section 125)
• Matching 401K retirement plan