Customer Service Coordinator (Customer Service Liaison)

📋 Description

• Complete appointment scheduling for Design Consultants using CRM.
• Answer calls and emails to scheduling offices/showrooms; address client needs.
• Direct client issues to management; collaborate with designers to resolve.
• Greet showroom visitors; assist with guestbook and refreshments.
• Maintain showroom per maintenance checklist; manage opening/closing duties.
• Coordinate with Centralized Scheduling; report daily on consultation accuracy.

🎯 Requirements

• 1-2 years admin/customer service in construction/home renovations (luxury brand preferred).
• Associate degree in business admin/accounting preferred.
• Communicate politely, clearly and professionally with clients.
• Fast data entry with accuracy.
• Calendar management / regional scheduling experience preferred.
• Tech savvy; quick to learn CAD, Epicor, Salesforce, MS Office.

🎁 Benefits

• Health insurance – Medical, Dental, Vision.
• PTO and paid holidays.
• 401K with company match.
• Career growth opportunities.
• Generous employee discounts.
• Referral bonuses.