Customer Service Coordinator (Customer Service Liaison)

📋 Description

• Completes appointment scheduling for Design Consultants using the Customer Relationship Manager
• Answers incoming phone calls & emails and addresses client needs
• Directs client issues and concerns to management team and works with designers to resolve them
• Greets clients in showroom, assists with guestbook, and offers refreshments
• Maintains showroom according to maintenance/cleanliness checklist including opening/closing duties
• May provide customer communication support for installations, confirmations, and return visits

🎯 Requirements

• 1-2 years of administrative and/or customer service experience in construction or home
• Associates Degree in business administration/accounting preferred
• Ability to communicate politely, clearly, and professionally with clients
• Ability to work quickly and accurately with data entry
• Calendar management / regional scheduling experience preferred
• Self-starter with positive attitude and ability to manage own schedule in a fast-paced environment

🎁 Benefits

• Health insurance – Medical, Dental, and Vision
• PTO days, floating holidays, paid holidays, and sick days
• 401K retirement plan with profit share
• Promotional opportunities
• Pay starting from $17 to $20 per hour