Customer Service Coordinator for the Southern European Region

📋 Description

• Act as the primary point of contact for customers.
• Receive and log customer calls and service requests in the ERP system.
• Provide clear, proactive updates to customers and resolve inquiries.
• Prepare service quotations for spare parts, service visits and training.
• Process customer orders and monitor progress through invoicing.
• Organize and track return shipments with proper documentation.

🎯 Requirements

• Bachelor's degree in Business Administration or related field (or equivalent)
• 5+ years in customer service, preferably technical/industrial
• Excellent command of Spanish and English (mandatory)
• Strong organizational and multitasking abilities
• Proficient in ERP platforms and MS Office Suite
• Customer-oriented with attention to detail; fast learner

🎁 Benefits

• Laptop and cell phone provided
• Annual bonus up to 10%
• Extended life insurance up to 150k EUR
• Private health insurance at discounted rate
• On-the-job training and development
• Hybrid work policy; 29 calendar days annual leave