Customer Service & Dispatcher

📋 Description

• Conduct outbound confirmation calls and follow-ups with vendors daily.
• Upload before-and-after photos for junk removal jobs via Odoo.
• Update job details, completion statuses, and supporting documentation in Docket and internal system.
• Manage tickets tagged as confirmation required with timely follow-up.
• Communicate clearly with vendors and customers to clarify job details.
• Escalate issues to the Operations Director or internal contacts as needed.

🎯 Requirements

• Excellent verbal and written English communication skills; neutral, clear, and professional
• Strong attention to detail and data accuracy
• Ability to multitask and manage daily call and email volumes
• Experience in customer service, vendor coordination, or administrative support
• Comfortable working in a fast-paced, operations-driven environment
• Reliable internet connection and a computer with a quality microphone and headset

🎁 Benefits

• 100% Remote Work
• 13th Month Pay
• Healthcare (HMO)
• Comprehensive Fringe Benefits package
• Paid Service Incentive Leave (SIL)
• Paid Philippines Holidays