Customer Service Engineer

📋 Description

• Serve as primary contact for assigned accounts; manage ongoing client communication.
• Conduct regular check-ins, business reviews, and health checks with clients.
• Propose product or service enhancements aligned with client goals and value.
• Provide comprehensive technical and customer service; proactively address concerns.
• Collaborate with internal teams (Product, Engineering) to resolve complex issues.
• Document issues and resolutions in Jira Service Management; maintain SLA adherence.

🎯 Requirements

• Bachelor's degree in IT, CS, Engineering, or related field (or equivalent)
• 4+ years in technical support, customer service engineering, or service desk
• +2 years in B2B customer support
• Experience with enterprise software or SaaS; familiarity with CXone is a plus
• Proficient with ticketing/service management tools (Jira Service Management, ServiceNow)
• Excellent English communication; strong problem-solving and cross-functional collaboration

🎁 Benefits

• Global, fast-paced, collaborative environment with growth
• Endless internal career opportunities across roles and locations
• Work with a market-leading company at the forefront of AI, cloud, digital
• Build long-term customer relationships and solve real problems
• Professional development and knowledge sharing
• Inclusive, equal opportunity employer