Customer Service Executive

📋 Description

• Handle incoming and outgoing customer calls and emails from the office, providing accurate
• Complete customer verification and case follow-up, including identity checks, required
• Maintain accurate customer records by documenting interactions, enquiries, complaints, feedback and
• Identify customer needs and recommend relevant products and services, share customer feedback and
• Work with team members and relevant stakeholders to complete customer requests, deliver a positive

🎯 Requirements

• Diploma, Advanced/Higher/Graduate Diploma in Business Studies, Business Administration, Management
• Able to adopt AI-powered tools and new technologies to enhance productivity, customer experience
• Minimum of 2 years of relevant customer services or related working experience.

🎁 Benefits

• Hybrid work arrangement: You will divide your time between working remotely and working from the
• Inclusive paid leave
• People-first and inclusive workplace
• Career growth opportunities
• Exposure to diverse, global teams