Customer Service Jr (Sales and Pharma)

📋 Description

• Work with clients and the technical laboratory to scope work for proposals, prepare and submit
• Keep client and quote information up to date in CRM / Quotation platforms.
• Act as a liaison between clients and the Microbiology and Chemistry department to ensure service is
• Provide information / follow up to client, as needed.
• Coordinate technical support and advice to maintain high customer satisfaction.
• Prepare proposals in a way that matches client enquiries, ensure that the quote review and approval

🎯 Requirements

• Bachelor's degree in a scientific field such as Chemistry, Microbiology, or another related
• Education and/or experience in Business management or Finance is an advantage.
• Minimum 1 year experience in customer service position is required.
• Minimum 2 years experience in Pharma laboratory testing and cGMP experience is required.
• Ability to read and interpret technical documents, study protocols, and RFPs in the domain of
• Strong computer skills, proficiency in Microsoft Office applications, including Outlook, Word, and