Customer Service Junior Specialist

📋 Description

• Provide customer support across channels: live chat, phone, and email.
• Assist customers with loans, credit cards, and app features.
• Handle concerns with empathy and accuracy, ensuring a helpful experience.
• Escalate complex issues to the appropriate teams.
• Document interactions in our CRM per company standards.
• Contribute ideas to improve tools and the customer journey.

🎯 Requirements

• Fluent in Tagalog and English; written and spoken.
• Strong communication with a customer-friendly tone.
• Bachelor’s degree in any field (completed).
• Comfortable using a computer, navigating websites, and learning new tools.
• A proactive, curious, and customer-first mindset.
• No prior work experience required — we will train you.

🎁 Benefits

• Competitive salary with performance-based bonuses.
• Full training and support from day one.
• Opportunity to grow your fintech career.
• Team that values initiative, empathy, and collaboration.
• Dynamic work culture with room to learn and contribute.