Customer Service Manager

📋 Description

• Lead a 50-strong remote customer service team.
• Drive cross-department collaboration with CX, QA, product and tech.
• Improve the customer journey and implement process improvements.
• Manage a high-pressure, fast-paced environment with quick decisions.
• Evolve our service for consumer and business customers as we scale globally.
• Translate frontline insights into service improvements initiatives.

🎯 Requirements

• 10+ years in customer service.
• 7+ years in customer service management with 40–50 direct reports.
• Experience in fast-paced, high-volume environments.
• Decisive with strong critical thinking.
• Proven track record in process improvement or automation.
• Fluent English (written and verbal).

🎁 Benefits

• Remote-first working – no commute.
• Dynamic, fast-paced environment.
• Career growth and development opportunities.
• Competitive salary with performance-based bonuses.
• Comprehensive benefits package including health insurance and pension.
• Ongoing professional development and training opportunities.