Customer Service Manager

📋 Description

• Lead and develop the 50-strong remote customer service team.
• Drive service quality and customer experience as we scale internationally.
• Collaborate with CX, QA, product, and tech to optimize processes.
• Manage a high-pressure, fast-paced environment with evolving priorities.
• Oversee customer journey improvements and automation initiatives.
• Align cross-department efforts across time zones.

🎯 Requirements

• 10+ years in customer service.
• 7+ years in a customer service management role with 40-50 direct reports.
• Proven ability in fast-paced, high-volume, high-pressure environments.
• Decisive, sharp decision-making and strong critical thinking.
• Track record in process improvement, optimisation or automation.
• Fluent English with excellent written/verbal communication; diplomatic.

🎁 Benefits

• Remote-first working; no commute.
• Dynamic, fast-paced environment.
• Career growth opportunities.
• Competitive salary with performance-based bonuses.
• Comprehensive benefits (health insurance, pension, and more).
• Ongoing professional development and training.