Customer Service Manager

📋 Description

• Lead and develop a 50-strong remote customer service team.
• Coordinate with CX and QA to optimise journeys and processes.
• Drive service quality, performance metrics and customer experience.
• Collaborate across marketing, product, and tech to align touchpoints.
• Evolve service for larger business and enterprise customers as we scale.
• Support cross-department collaboration across time zones.

🎯 Requirements

• 10+ years' customer service experience.
• 7+ years in customer service management (40-50 direct reports).
• Fast-paced, high-volume, high-pressure environment experience.
• Decisive with strong critical thinking and problem-solving.
• Track record in process improvement, optimisation, or automation.
• Fluent English with excellent written and verbal communication.

🎁 Benefits

• Remote-first working.
• Competitive salary with performance bonuses.
• Comprehensive benefits package (health, pension, etc.).
• Opportunities for career growth.
• Dynamic, fast-paced work environment.