Customer Service Manager

📋 Description

• Lead daily operations of the customer service team with focus on performance and engagement.
• Train, coach, and develop team members to succeed.
• Escalation point for complex customer concerns; resolve professionally.
• Monitor interactions, feedback, and service trends to identify improvements.
• Collaborate with Sales, Marketing, Design, and Ops to align expectations.
• Develop and implement workflows and best practices to boost efficiency.

🎯 Requirements

• 5+ years in customer service, including 2+ years in leadership.
• Proven experience managing customer-facing teams and building a customer-centric culture.
• Strong written and verbal communication with internal stakeholders.
• Experience in startups, ecommerce, fashion, or product-driven contexts preferred.
• Strong problem-solving, conflict resolution, and decision-making abilities.
• Ability to manage multiple priorities while maintaining high service standards.

🎁 Benefits

• Fully remote work from anywhere with internet access.
• Flexible distributed-team environment.
• Opportunity to lead a global customer service function.
• Cross-functional collaboration across regions.
• Processes to improve customer experience and loyalty.
• Professional growth in a fast-moving, innovative setting.