Customer Service Manager

📋 Description

• Lead, mentor, and manage daily operations of the customer service team
• Train, coach, and develop team members to succeed
• Escalation point for complex customer concerns
• Monitor interactions, feedback, and service trends
• Collaborate with Sales, Marketing, Design, and Ops teams
• Develop and implement service workflows and best practices

🎯 Requirements

• 5+ years in customer service with 2+ years in leadership
• Proven experience managing customer-facing teams
• Strong written and verbal communication
• Experience in fast-paced environments (startups, e-commerce, fashion, product-based)
• Problem-solving, conflict resolution, decision-making
• Familiarity with CRM systems and support workflows

🎁 Benefits

• Fully remote work opportunity
• Flexible distributed-team environment
• Lead and grow a customer service function with global impact
• Collaborative cross-functional teams across regions
• Opportunity to contribute to process improvements
• Professional growth in a fast-moving, innovative environment