Customer Service Manager

📋 Description

• Own a defined portfolio of Food Assurance and Healthcare Assurance clients – from mid-size
• Manage the relationship remotely through a structured contact plan: regular check-in calls, video
• Understand each client's certification roadmap (audit cycle, scope and standard changes, new sites
• Work closely with technical services, scheduling and operations to resolve client issues, secure
• Safeguard and grow the installed base: renewals, recertification cycles, multi-site expansion and
• Handle client complaints and commercial disputes in a factual, solution-oriented way, in

🎯 Requirements

• Bachelor's degree in Business, Sales, Marketing, Economics, Food Science, Biology, Chemistry
• Equivalent professional experience may substitute for formal education.
• Minimum 2 years' experience in B2B inside sales, customer service, business development or account
• Exposure to lead qualification, quoting, order processing or account management.
• TIC (Testing, Inspection & Certification) industry experience is an advantage.
• Knowledge of the food industry, audit schemes, food certifications, and/or the health and wellness

🎁 Benefits

• Compensation: $58,000 - $65,000 base + bonus eligibility
• Comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays