Mega

201-500 employees
6 jobs posted

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Mega

Customer Service Manager

Hybrid

Customer Support

Added

7 minutes ago

Location

🌍 Worldwide

Type

Full time

Salary

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Related skills

hubspot salesforce zendesk

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📋 Description

Lead and motivate a team of customer service reps
Monitor KPIs and service metrics for improvement
Develop and implement customer service policies
Handle escalated inquiries and resolve complex issues
Collaborate with product and operations to improve journey
Provide regular team performance reports

🎯 Requirements

3+ years of customer service management or supervisory experience
Strong leadership, coaching, and conflict-resolution skills
Excellent communication and interpersonal abilities
Proven track record of improving customer satisfaction and efficiency
Experience with CRM and support software (Zendesk, Salesforce, HubSpot)

🎁 Benefits

Competitive salary and benefits
Growth opportunities in a supportive, team-oriented culture
A chance to make a real impact on the customer experience

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