Customer Service Manager

📋 Description

• The Customer Service Manager leads customer support operations, improving service processes and
• Direct and mentor daily operations of the customer service team for strong performance and
• Train, coach, and develop team members with guidance and resources to help them succeed.
• Escalate complex customer concerns and resolve issues professionally.
• Monitor interactions, feedback, and trends to identify improvements.
• Collaborate with Sales, Marketing, Design, and Operations to align customer expectations with

🎯 Requirements

• 5+ years in customer service, with at least 2 years in a leadership/management role.
• Proven experience managing customer-facing teams and building a collaborative, customer-centric
• Strong written and verbal communication with internal and external stakeholders.
• Experience in fast-paced environments (startups, e-commerce, fashion, product-based).
• Strong problem-solving, conflict resolution, and decision-making abilities.
• Ability to manage multiple priorities while maintaining high service standards.

🎁 Benefits

• Fully remote work opportunity from anywhere with reliable internet access.
• Flexible work environment for distributed teams.
• Opportunity to lead and grow a customer service function with global impact.
• Collaborative environment with cross-functional teams across regions.
• Opportunity to contribute to process improvements and customer experience initiatives.
• Professional growth opportunities in a fast-moving, innovative environment.