Customer service manager (CZ)

📋 Description

• Lead a 50-strong remote CS team and team leaders.
• Drive service quality and elevate customer experience as we scale internationally.
• Coordinate across teams, countries, and time zones; make fast judgments.
• Drive cross-department collaboration with CX, QA, product, and tech.
• Optimize processes and implement automation initiatives to improve service.
• Ensure customer insights feed into improvements and touchpoints.

🎯 Requirements

• 10+ years customer service experience.
• 7+ years in CS management with 40-50 direct reports.
• Proven ability in fast-paced, high-volume, high-pressure environments.
• Decisive, sharp problem-solving and critical thinking.
• Track record of process improvement, optimization, or automation.
• Fluent English with excellent written and verbal communication.

🎁 Benefits

• Remote-first working – work from anywhere.
• Dynamic, fast-paced tech environment.
• Career growth and development opportunities.
• Comprehensive benefits: health insurance, pension, and perks.
• Ongoing professional development and training opportunities.
• Remote team with colleagues worldwide.