Customer Service Manager

📋 Description

• Serve as the primary point of contact for assigned customers, establishing trusted relationships
• Participate in Inquiry to Order processes, engaging customers in substantive technical discussions
• Develop customer-specific scopes of work based on equipment type, outage requirements, and service
• Build detailed, man-loaded project schedules that clearly define activities, resources, timing, and
• Prepare accurate job cost estimates based on scope, scheduling, resource requirements, and expected
• Lead end-to-end outage planning, including contingency planning for scope changes, unexpected field

🎯 Requirements

• Strong foundational technical knowledge of steam power equipment, systems, and outage work scopes
• Previous experience as a Mechanical Technical Field Advisor (TFA) or Outage Manager is strongly
• Demonstrated experience developing detailed scopes of work, man-loaded schedules, and job cost
• Working knowledge of steam power equipment, systems, maintenance activities, and outage execution
• Familiarity with the tools, applications, and processes used to quote, plan, execute, and close out
• Strong understanding of Environmental, Health & Safety (EHS) standards and quality requirements

🎁 Benefits

• Base salary range of $119,600–$199,400, with geographic differentials of 110%, 120%, or 130% in
• Eligibility for a discretionary annual bonus.
• Medical, dental, vision, and prescription drug coverage.
• Access to a 24/7 nurse-based health coaching resource.
• Employee Assistance Program with confidential 24/7 assessment, counseling, and referral services.
• 401(k) retirement savings plan with company matching and retirement contributions.