Customer Service Manager

📋 Description

• Lead daily customer service operations and team performance.
• Coach, train, and develop team members for success.
• Escalation point for complex customer concerns; ensure proper resolution.
• Monitor interactions, feedback, and service trends for improvements.
• Collaborate with Sales, Marketing, Design, and Operations to align expectations.
• Develop and implement customer service workflows and best practices.

🎯 Requirements

• 5+ years in customer service with at least 2 years in leadership.
• Proven experience managing customer-facing teams and fostering a customer-centric culture.
• Strong written and verbal communication with stakeholders.
• Experience in fast-paced environments (startups, ecommerce, fashion, product).
• Problem-solving, conflict resolution, and decision-making skills.
• Ability to manage multiple priorities with high service standards.

🎁 Benefits

• Fully remote work opportunity from anywhere with reliable internet.
• Flexible distributed team environment.
• Opportunity to lead customer service with global impact.
• Collaborative cross-regional teams.
• Contribute to process improvements and experience initiatives.
• Professional growth in a fast-moving, innovative setting.