Customer Service Officer

📋 Description

• Delivering outstanding customer experiences across phone, email, and written correspondence
• Supporting customers by providing accurate information and clear guidance based on their needs
• Complying with internal processes and regulatory requirements to protect customers and the business
• Taking ownership of customer queries and collaborating with colleagues to deliver positive outcomes
• Identifying and resolving complaints while using feedback to improve customer journeys
• Sharing knowledge with colleagues and contributing to a consistent, high-quality service

🎯 Requirements

• Strong understanding of different customer types and their varying needs
• Excellent attention to detail and accuracy in recording and reporting information
• Delivering outstanding customer experiences across phone, email, and written correspondence
• Ability to learn new systems and adapt to different tasks or processes
• Experience managing multiple queries while maintaining high service standards
• Good commercial awareness and awareness of customer impact

🎁 Benefits

• Annual performance-related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. Option to buy and
• Competitive family leave