Owning escalated email, chat, and phone support tickets from Spanish locales in Zendesk end-to-end
Providing phone support and language interpretation between Spanish-speaking users and CPSET reps
Digging into the 'why' behind recurring issues and helping the Multilingual Team find smarter
Evaluating translation tool output and flagging improvement opportunities to sharpen the quality of
Partnering with teammates across the High Sensitivity and Escalations subgroup

🎯 Requirements

CEFR B2 level or above
Strong cross-cultural communication instincts
Previous customer support experience
Experience with ticketing tools like Zendesk
Translator's eye for language nuance and quality

🎁 Benefits

Equity packages
Inclusive parental leave policy
Annual Vibe & Thrive allowance
Flexible leave options

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