Customer Service Operations Manager

📋 Description

• Lead, coach, and develop a team of customer service reps and team leads
• Drive a performance culture built on accountability, candid feedback, and real development
• Create an environment where people do their best work, feel ownership over outcomes, and genuinely
• Own the day-to-day: ensure timely, high-quality resolution of customer issues across all channels
• Tackle complex, ambiguous escalations with sound judgment and customer-first instincts
• Build and enforce rigorous but human policies, processes, and SLAs

🎯 Requirements

• 5+ years of leadership experience in high-volume customer service or call center environments
• 2+ years in customer service, healthcare, pharmacy, or related field
• Builder of teams and systems, not just a manager of tasks
• Strong data instincts — knows which metrics to watch and how to translate insights into action
• Thrives in ambiguity and recalibrates quickly
• Excellent communication skills — clear, respectful, and convictional

🎁 Benefits

• Impact patient lives when they are most vulnerable — at the intersection of healthcare and finances
• Drive impact across millions of new patients every year
• Work with a relentlessly learning, constantly curious, and aggressively collaborative
• Fast-growing healthcare technology company
• Equal opportunity employer
• Potential to not replace all of the benefits listed here, but make meaningful difference at scale