Customer Service & Operations Representative - Brazil

📋 Description

• Respond to patient inquiries via chat, email, and phone with clarity and professionalism
• Process, review, and track patient orders in our EMR and CRM
• Coordinate with pharmacies and internal care teams to ensure timely fulfillment
• Verify patient information and medication instructions against provider notes
• Identify discrepancies, safety concerns, or unclear instructions and escalate appropriately
• Maintain precise documentation of patient interactions and order activity

🎯 Requirements

• STEM degree required (Science, Tech, Eng, Math)
• 3+ years in customer service/healthcare ops/pharmacy coordination
• Must pass basic medical math assessment (mg, mg/mL, unit conversions)
• Excellent written and verbal English communication
• Strong analytical thinking and attention to detail
• Tech-savvy: Slack, Google Workspace, CRM/EMR, and Dialpad

🎁 Benefits

• Remote-first, globally distributed team
• Fast-paced startup culture with ownership
• Equal opportunity employer; English and U.S. business hours note