Customer Service Quality Strategist

📋 Description

• Design and improve the Customer Service Quality Assurance program using AI.
• Maintain quality frameworks, evaluation methods, scorecards, and governance.
• Establish measurable quality standards aligned to business objectives.
• Drive consistency in quality evaluations across teams and regions.
• Translate quality insights into strategic recommendations and improvements.

🎯 Requirements

• 5+ years in customer service, quality, enablement, or operations.
• Experience conducting quality evaluations and performance analysis.
• Strong analytical and problem-solving skills.
• Experience with customer support technologies and operational processes.
• Excellent communication, facilitation, and stakeholder management.
• Experience translating insights into business recommendations.

🎁 Benefits

• Competitive compensation and comprehensive health, dental, and vision coverage.
• Retirement savings with company matching (401(k) or RRSP).
• Generous paid time off, including holidays and vacation.
• Paid parental leave and family support benefits.
• Life and disability insurance coverage.
• Flexible spending and health savings options where applicable.