Customer Service Rep I

📋 Description

• Manage 50-100 call interactions per day including inbound and outbound calls
• Process product orders and updates, status of deliveries, and resolve call inquiries
• Use critical thinking skills to resolve inquiries to meet service levels
• Partner with sales and other operational departments to provide exceptional customer service
• Deliver an excellent customer experience in a professional and courteous manner

🎯 Requirements

• 1+ years of Customer Service experience, preferably in a Contact Center environment
• Experience working with MS Office
• Attention to detail and ability to multitask
• Effective communication skills
• Associate Degree OR High School Diploma and equivalent relevant experience
• SAP, CRM, Salesforce, or Business Systems experience preferred

🎁 Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k) to eligible employees
• Short-term incentive programs