Customer Service Representative

📋 Description

• Handle inquiries in person, by phone, and digital channels.
• Manage escalations with active listening and de-escalation.
• Troubleshoot general customer support questions.
• Document interactions in CRM per criteria and SLAs.
• Maintain student and class records with accurate data entry.
• Assist licensing applications by processing fingerprints and deposits.

🎯 Requirements

• 1+ year experience in customer service/administrative role
• High school diploma or GED; some college preferred
• Able to work evenings and weekends
• Bilingual English/Spanish preferred
• Typing speed 20+ wpm; Microsoft Office proficient
• Excellent customer service and multitasking in a fast-paced environment