Customer Service Representative

📋 Description

• Serve as the primary day-to-day customer contact for assigned accounts.
• Communicate with customers regarding pickups, deliveries, appointments, delays, and shipment status.
• Schedule and coordinate deliveries and pickups with customers and dispatch.
• Monitor containers to ensure appointments and moves are completed within free time and avoid
• Work proactively with customers and dispatch to address potential service issues before they result
• Communicate daily with dispatch regarding load status, appointment changes, driver issues, terminal

🎯 Requirements

• A minimum 3 years of customer service experience in transportation, logistics, trucking, or drayage.
• A minimum 3 years of experience supporting NY/NJ port drayage operations.
• Minimum 1 year of hands-on Trinium experience required.
• Strong understanding of NY/NJ terminals, appointments, container moves, per diem, storage
• Experience working with multiple transportation and customer systems.
• Strong communication and organizational skills.

🎁 Benefits

• Competitive pay.
• Medical, dental, and vision benefits.
• 401(k) company match.
• Paid time off (PTO) and paid holidays.
• Join a high-growth company redefining logistics and supply chain!