Customer Service Representative

📋 Description

• Be the first point of contact: Handle a high volume of inbound and outbound calls while providing
• Help customers find solutions: Answer questions about HVAC services, understand customer concerns
• Schedule service appointments: Coordinate with dispatch to schedule appointments and help ensure
• Keep communication flowing: Work closely with dispatchers, technicians, and other team members to
• Stay organized: Maintain accurate records of customer conversations, service requests
• Solve problems: Address customer concerns with patience and professionalism, escalating issues when

🎯 Requirements

• At least 3 years of customer service experience.
• Call center experience strongly preferred.
• Experience in HVAC, plumbing, electrical, or another home services industry is a plus.
• Excellent verbal and written communication skills.
• A customer-first mindset with strong problem-solving abilities.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.

🎁 Benefits

• Competitive hourly pay.
• Comprehensive benefits: Medical, dental, and vision insurance.
• Plan for your future: 401(k) with company match.
• Time to recharge: Paid time off, holidays, and sick leave.
• Career development: Ongoing training and opportunities to grow professionally.
• A supportive team environment: Work alongside colleagues who value collaboration, communication