Customer Service Representative

📋 Description

• Support daily operations by managing customer requests, processing orders, and ensuring accurate
• Process customer orders received through phone, email, and other channels with timely confirmations.
• Manage order entry through internal ERP systems and select shipping methods for accurate deliveries.
• Communicate with customers, clients, suppliers, and internal departments regarding orders
• Provide accurate responses to inquiries and escalate complex issues when needed.
• Maintain customer account information and data accuracy across systems.

🎯 Requirements

• Post-secondary education in a related field or equivalent experience.
• 0–2 years in a customer service or similar role.
• Strong customer focus with excellent verbal and written skills in English and French.
• Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Attention to detail with proactive issue resolution.
• Ability to work independently and in a team with minimal supervision.

🎁 Benefits

• Competitive salary range of $39,552 CAD - $66,847 CAD.
• Comprehensive health, dental, and vision coverage.
• Wellness resources for physical, emotional, financial, and social well-being.
• Support programs for employees and families, including parental leave and caregiver support.
• Access to professional development, training, mentorship, and employee resource groups.
• Inclusive culture focused on collaboration, respect, and meaningful impact.