Customer Service Representative

📋 Description

• Provide friendly and efficient customer support via phone, chat, or email
• Handle inbound and outbound communications while meeting performance goals
• Take ownership of customer issues until resolution or escalation
• Document interactions accurately and update customer information
• Identify and escalate complex or sensitive cases when needed
• Maintain confidentiality and handle sensitive information responsibly

🎯 Requirements

• Grad or dropouts
• B2+ English communication skills (minimum)
• Ability to multitask and navigate multiple systems efficiently
• Customer-focused mindset with strong problem-solving abilities
• Attention to detail and accuracy in data handling
• Basic computer skills (CRM tools, email, spreadsheets)