Provides a friendly greeting and suggests the best route for a customer to get desired service
Understands entire office operation sufficiently to direct customers appropriately
May summarize services to customers who ask what we do
Offers work application and encourages its completion when appropriate
May check for previous work registration or other service and updates MIS systems
Provides information about community resources

🎯 Requirements

High school diploma or GED and two years of college coursework OR
High school diploma or GED and two years of customer service OR equivalent combination of education
Two years of experience working at Workforce Solutions and a recommendation from current or most
Has knowledge of the workplace, jobs, and requirements for entry into those jobs
Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and
Uses tact, diplomacy, and persistence in providing suggestions to customers

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