Handle inbound calls interactions from customers and delivery drivers.
Assist drivers with updates regarding customer packages and orders.
Help drivers correct or update delivery coordinates when required.
Support drivers with issues related to lost packages, directions, access codes, and self-service
Understand customer/driver concerns and provide appropriate solutions.
Maintain a professional, courteous, and customer-focused approach during all interactions.

🎯 Requirements

Minimum High School Diploma or equivalent.
Freshers and experienced candidates can apply.
Good spoken and written English communication skills.
Neutral English accent with good pronunciation, speech clarity, and fluency.
Good understanding of English grammar.
Strong comprehension and ability to understand customer/driver concerns.

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