Customer Service Representative

📋 Description

• To act as the first point of contact for email or telephone communication from our customers in a
• To ensure customer enquiries are responded to at first point of contact where this is possible.
• To ensure that the customer is seamlessly transferred to the appropriate person within the business
• Responsible for maintaining a high level of professionalism with clients and working to establish a
• Update customer information in the customer service database during and after each call
• Provide accurate, valid and complete information by using the right methods and tools

🎯 Requirements

• Good standard of education including GCSEs (or equivalent) in English and Mathematics.
• Good general educational background.
• Understanding of customer service principles and practices.
• Proven track record in a customer service role.
• Experience managing customer enquiries and resolving issues.
• Experience working to deadlines and managing multiple priorities.

🎁 Benefits

• Enhanced Annual Leave Entitlement
• Annual Leave Sellback Scheme
• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)