Serve as first contact for client/applicant inquiries via phone, email, chat, and portal
Gather and assess information to understand issues and resolve them
Research, troubleshoot, and resolve issues within SLAs
Document all client/applicant interactions and case details
Prioritize and manage cases by severity and urgency
One-year CSR commitment; CSAT goals

🎯 Requirements

Customer-focused mindset with strong problem-solving skills
Multitask and stay organized in a high-volume environment
Excellent verbal and written English communication; bilingual a plus
Proficiency with G Suite (Gmail, Docs, Sheets)
Experience with Salesforce, Zendesk, or case management software is a plus
Ability to work independently and as part of a team

🎁 Benefits

Global, diverse team with inclusive culture
Learning opportunities and fun work environment
Equal opportunity employer

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