Customer Service Representative

📋 Description

• First contact for client/applicant inquiries via phone, email, chat, and portal.
• Gather and assess information to understand issues and provide solutions.
• Research, troubleshoot, and resolve issues within SLAs.
• Communicate workarounds, next steps, or escalations clearly.
• Document all client interactions and case details.
• Prioritize and manage cases by severity and urgency.

🎯 Requirements

• Customer-focused mindset with strong problem-solving skills.
• Ability to multitask and stay organized in a high-volume environment.
• Excellent verbal and written English communication (bilingual a plus).
• Strong time management and attention to detail.
• Comfort with software tools; technical aptitude or interest preferred.
• Experience with Salesforce, Zendesk, or other case management software is a plus.
• Ability to work independently and as part of a team; motivated to learn.

🎁 Benefits

• Global, diverse and inclusive team culture.
• Learning opportunities and career growth.
• Collaborative, fast-paced environment.
• Equal-opportunity employer.