Respond to participant inquiries about their employer-sponsored savings and retirement plans
Assist clients with transactions (withdrawals, deposits, retirement rollovers)
Provide general information about the organization
Refer clients to specialists when needed
Receive, understand, resolve complaints, and offer solutions
Provide support and guidance while complying with internal policies

🎯 Requirements

High school diploma or equivalent
1-3 years of customer service experience with emphasis on opening support tickets and resolving
Hands-on experience with ticketing systems and high-volume call handling is a significant plus
Good working knowledge of the Office Suite
Comfortable with technology
Group Savings and Retirement product knowledge is an asset

🎁 Benefits

Computer equipment provided
No sales or solicitation
37.5 hours per week, Monday to Friday
Dynamic work environment and great team
Paid training
Quick onboarding

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