Customer Service Representative

📋 Description

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Assist customers with questions related to orders, products, pricing, shipping, freight, returns
• Process customer orders and order-related transactions accurately within company systems.
• Support order changes, cancellations, returns, replacements, refunds, claims, and related
• Coordinate shipments and deliveries with carriers, branches, vendors, Supply Chain, and other
• Provide customers with updates regarding shipment status and delays.

🎯 Requirements

• Entry-level role; previous experience is not required.
• Background or genuine interest in customer service, order support, or e-commerce is a plus.
• Experience with HubSpot, Adobe Commerce Cloud, or a similar CRM or e-commerce platform is a plus.
• Experience in a product, distribution, or supply-chain-oriented customer service environment is a
• Familiarity with order management, freight and logistics, or warranty and returns processes is a
• Experience using AI-assisted support or productivity tools is a plus.