Customer Service Representative

📋 Description

• Handles all incoming service inquiries in person or via phone and digital channels.
• Manages customer escalations with active listening and de-escalation.
• Troubleshoots general customer support questions.
• Documents interactions in CRM per criteria and SLAs.
• Performs admin tasks for class processing and data entry.
• Supports licensing apps, deposits, and campus upkeep.

🎯 Requirements

• 1+ year in customer service or administrative roles.
• High school diploma or GED; some college preferred.
• Able to work evenings and weekends.
• Strong English; bilingual English/Spanish preferred.
• Able to multitask in a fast-paced environment.
• Typing 20+ wpm; proficient with Microsoft Office.