Customer Service Representative

📋 Description

• Handle customer communication across email, phone, and chat throughout the post-purchase journey in
• Manage order research, shipment tracking, and delivery follow-up with carriers and vendors
• Accurately process damage claims, return authorizations, and order cancellations with discretion
• Maintain clear documentation and ticket management in Zendesk so every customer feels personally

🎯 Requirements

• Experience in luxury retail, hospitality, or concierge environments where service standards are
• Demonstrated experience in ecommerce customer service, ideally in a drop-ship or multi-vendor
• Comfort navigating Zendesk, Shopify, or comparable platforms
• A naturally elevated communication style: warm, precise, and composed, like a luxury hotel concierge
• Sound judgment in situations that require flexibility within policy, balancing customer
• Ability to manage multiple open issues simultaneously without losing track of any of them