Customer Service Representative (Aug 31 start, 6-month Contract)

📋 Description

• Respond to Tier 1 member inquiries via phone and email.
• Help members understand, navigate, and pay for healthcare.
• Support and cultivate office culture aligned with Collective Health values.
• Work under a Team Lead as part of the Customer Experience team.

🎯 Requirements

• Empathy with every member and resiliency in tough situations.
• Outstanding written and verbal communication.
• Adapt to a fast-paced, high-volume environment.
• Learn new software programs quickly.
• Technologically savvy and comfortable using digital tools.
• Maintain composure and compassion with many tasks.

🎁 Benefits

• Mission-driven culture that values innovation and collaboration.
• Impactful projects shaping the organization.
• Development through mobility, mentorship, and courses.
• Flexible work arrangements and work-life balance.
• Equal opportunity employer and commitment to diversity.