Customer Service Representative

📋 Description

• Manage inbound and outbound calls
• Resolve customer concerns effectively
• Build relationships with customer accounts via open communication
• Ensure customer satisfaction in every interaction
• Keep records and update customer accounts
• Follow procedures, guidelines, and policies

🎯 Requirements

• At least 1-year proven CSR experience in B2C/B2B
• Excellent English communication (written and verbal, at least B2 level)
• Strong phone, email, and instant messaging skills
• Solid organizational and time management skills
• Tech savvy; desktop sharing, cloud services, CRM, VoIP
• Knowledge of MS Office and Google Calendar, and ability to work graveyard shift

🎁 Benefits

• Health Insurance (HMO)
• Performance Incentives
• Job Security and Stability
• Paid Training
• 100% Work-From-Home
• Opportunities for Career Growth