Customer Service Representative - Call Center

📋 Description

• Obtains client information by answering telephone calls and emails; making OB calls in response to
• Determines eligibility by comparing client information to established guidelines
• Schedules clients for Employment and Training Program Orientations available locally to their area
• Refers clients to third party workforce services providers
• Informs clients by explaining procedures; answering questions; providing information
• Maintains an accurate written record of the transaction following established guidelines

🎯 Requirements

• HS Graduate or GED required
• 6 months or more experience in customer service, preferably in a Call Center environment, required
• Workforce or other Human Services experience is a plus
• Strong written and Verbal Communication skills
• Phone Skills
• Listening